Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Shipping Time

Once dispatched, delivery typically takes 3 to 15 business days, depending on your location. Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.

Shipping Rates

Shipping rates are calculated at checkout based on your order and delivery address.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status.

International Orders

For international shipments, please be aware that customs duties, taxes, or import fees may apply upon arrival in your country. These charges are the responsibility of the customer and are not included in our shipping rates.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery window, please contact us at info@xaynah.com with your order number and we will investigate promptly.